Where is my serial number?
After completing checkout your serial number will be displayed directly. A copy will also be sent by email, it can take a little while to arrive sometimes and has ended up in the junk folder for some – but please hold on for 15 minutes as it usually arrives. Alternatively you can sign in to your profile on Murst Instruments and go to -my account, view orders- and your serial number will be displayed there. If you still can’t find it then please get in touch
How do I install my instrument?
Konakt Libraries – Copy your serial number and activate in Native Access. You will need to create a separate account with NI to redeem your products. All instruments are currently developed in Kontakt and encoded for the free Player version
Sample Packs – Copy your serial number and activate in Pulse. Pulse is a distribution platform, and you will need to create a separate account with them to redeem your product. Once an account is created follow the simple instruction to install your sample pack
How do I update my instrument?
Native Access will show a notification in the ‘available updates’ section, I will also make an email announcement for any updates
Can I load it into the Kontakt library browser?
Yes! Murst Instruments libraries are now encoded for Kontakt Player and will be installed to the browser pane
Can I try a demo?
Unfortunately not, there isn’t a way to do this with Kontakt without delivering all the files. I’ll do my best to make complete sound and video demos to show off the features of each library
Can I get a refund?
The nature of Kontakt instruments means that sales are final if you have downloaded the library. If you haven’t downloaded the library please contact me
Do I need to pay VAT?
Murst Instruments is currently not a VAT registered company so there is no VAT included in the price of our libraries. However, we will be registering for VAT in the future 9which will change the pricing0
When are you having a sale?
We aim to price the libraries fairly with an introductory offer and will very rarely have a sale. Sign up to the newsletter to stay informed of what’s coming soon
Give me a shout I’d love to hear from you