FAQ

Where is my serial number?

After completing checkout your serial number will be displayed directly. A copy will also be sent by email, it can take a little while to arrive sometimes and has ended up in the junk folder for some – but please hold on for 15 minutes as it usually arrives. Alternatively you can sign in to your profile on Murst Instruments and go to -my account, view orders- and your serial number will be displayed there. If you still can’t find it then pleaseĀ get in touch

How do I install my instrument?

Konakt Libraries – Copy your serial number and activate in Native Access. You will need to create a separate account with NI to redeem your products. All instruments are currently developed in Kontakt and encoded for the free Player version

Sample Packs – Copy your serial number and activate in Pulse. Pulse is a distribution platform, and you will need to create a separate account with them to redeem your product. Once an account is created follow the simple instruction to install your sample pack

How do I update my instrument?

Native Access will show a notification in the ‘available updates’ section, I will also make an email announcement for any updates

Can I load it into the Kontakt library browser?

Yes! Murst Instruments libraries are now encoded for Kontakt Player and will be installed to the browser pane

Can I try a demo?

Unfortunately not, there isn’t a way to do this with Kontakt without delivering all the files. I’ll do my best to make complete sound and video demos to show off the features of each library

Can I get a refund?

The nature of Kontakt instruments means that sales are final if you have downloaded the library. If you haven’t downloaded the library please contact me

Do I need to pay VAT?

Murst Instruments is currently not a VAT registered company so there is no VAT included in the price of our libraries. However, we will be registering for VAT in the future 9which will change the pricing0

When are you having a sale?

We aim to price the libraries fairly with an introductory offer and will very rarely have a sale. Sign up to the newsletter to stay informed of what’s coming soon

Anything else?

Give me a shout I’d love to hear from you